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Terms & Conditions of Service

Applicable to all bookings, expeditions, and vehicle charter operations in Kenya.

Part A: General Terms Part B: Safety Rules Part C: Penalty Schedule Part D: Enforcement

Part A: General Terms & Conditions

1. Bookings & Payments

  • All bookings must be submitted and confirmed through official online platforms or verified dispatches.
  • Deposits of 30% to 50% are required upon confirmation; full payment is required prior to commencement.
  • Accepted payment channels include M-Pesa STK, valid debit/credit cards, and wire transfer.

2. Cancellation & Refund Policy

  • Cancellations 24+ hours before departure qualify for full deposit refunds less 10% processing fee.
  • Cancellations between 12 and 24 hours qualify for 50% refund.
  • Cancellations under 12 hours and no-shows forfeit deposits in full.

3. Client Responsibilities

Clients must supply accurate pickup and passenger counts. Smoking, unauthorized weapons, or interference with drivers is strictly prohibited.

Part B: Safety, Conduct & Responsibility

All vehicle passengers must obey driver and certified safari guide commands at all times.
  • No leaning or standing outside moving vehicle hatches or windows.
  • No seatbelt detachment while the expedition vehicle is in motion.
  • Immediate ejection from expeditions without refund for intoxicated, aggressive, or disruptive conduct.

Part C: Penalty Schedule (KES)

Violation Min. Charge (KES) Action
Hanging outside vehicle / roof hatch violation 50,000 Immediate trip cancellation, zero refund
Interfering with driver 30,000 Immediate passenger ejection
Smoking / Vaping inside vehicle 15,000 Deep detailing charges applied
Unauthorized contraband or weapons 100,000 Police handover & criminal report

Part D: Enforcement & Jurisdiction

All agreements, charters, and disputes fall strictly under the jurisdiction of the laws of the Republic of Kenya.