Terms & Conditions

2. Cancellation & Refund Policy

Client-Initiated Cancellations

• 24+ Hours Notice: Full refund of deposit, minus a 10% processing fee.
• 12–24 Hours Notice: 50% refund of the deposit.
• Less than 12 Hours Notice: Deposit is non-refundable.
• No-Show: Full charge of the booked service applies.

Emergency Cancellations

Medical emergencies, family bereavements, or government-imposed travel restrictions will be reviewed on a case-by-case basis for potential full or partial refunds.

3. Client Responsibilities

• Accuracy: Provide precise pickup/drop-off details and contact information.
• Punctuality: Be ready at the agreed-upon pickup time (a 15-minute grace period applies).
• Identification: Ensure all traveling passengers possess valid identification documents.
• Special Requirements: Disclose any accessibility needs, child safety seat requirements, or special accommodations in advance.
• Cleanliness & Rules: Adhere to the vehicle cleanliness guidelines and the strict no-smoking policy.
• Damage Reporting: Report any vehicle damages or issues immediately to the operator.
• Legal Compliance: Comply fully with local traffic laws and regulations during the journey.
• Capacity Limits: Ensure passenger counts do not exceed the vehicle's legal seating capacity.

4. Service Delivery

Standard Service

• Drivers must be professionally licensed with clean driving records.
• Vehicles must be well-maintained, insured, and suitable for the intended service.
• Service includes a 15-minute arrival window for scheduled pickups.

Weather & Emergency Rescheduling

The operator reserves the right to reschedule services without penalty due to:

• Severe weather conditions (e.g., heavy rain, flooding).
• Road closures or government restrictions.
• Vehicle breakdown (a replacement vehicle will be provided when possible).
• Force majeure events.

In these circumstances, services will be rescheduled at no extra cost, or a full refund will be provided if rescheduling is not possible.

5. Liability & Disclaimers

Insurance Coverage

• Vehicles carry comprehensive insurance coverage.
• Personal accident coverage is provided to passengers as outlined under the insurance policy terms.
• Third-party liability is maintained in accordance with national laws.

Limitations of Liability

• Personal Belongings: No liability is accepted for lost, stolen, or damaged personal effects left inside vehicles.
• Delays: No liability is accepted for delays resulting from traffic, weather, road conditions, or unexpected closures.
• Consequential Loss: No liability is accepted for consequential damages, lost profits, or lost business opportunities.
• Medical Conditions: Clients travel at their own risk regarding pre-existing medical conditions.

Note: All passengers are strongly encouraged to secure their own comprehensive travel and medical insurance.

6. Corporate & Group Bookings

• Preferential rates and corporate contracts are available for regular accounts.
• Group bookings of 10 or more passengers qualify for volume discounts.
• Group organizers are solely responsible for coordinating passenger counts, ensuring headcounts are accurate, and communicating changes promptly.

7. Marketing & Photography

• Usage Rights: By using the services, clients grant the operator permission to capture photographs and video of the service for marketing, social media, website, and promotional purposes.
• Privacy Controls:
  • Images displaying clear facial views will not be used without explicit consent.
  • Clients may opt out of photography and videography upon request before or during the service.
  • Personal information is handled confidentially under the privacy policy.

8. Governing Law & Dispute Resolution

• Applicable Law: These terms are governed by the laws of the Republic of Kenya.
• Written Complaints: Formal complaints must be submitted in writing within seven (7) days of the incident.
• Resolution Process: Parties are encouraged to resolve disputes through direct communication and alternative dispute resolution methods before resorting to legal proceedings. Unresolved legal actions fall under the jurisdiction of Kenyan courts.

2. Prohibited Dangerous Behaviours

• No hanging on, leaning out of, or climbing onto any moving vehicle under any circumstances.
• No sitting on windows, doors, roofs, bonnets, bumpers, or any exterior vehicle parts.
• No placing arms, legs, heads, or other body parts outside a moving vehicle.
• No standing, unbuckling seatbelts, or opening doors while the vehicle is in motion.
• No distracting, physical contact, or interference with the driver.
• No consumption of alcohol or narcotics inside the vehicle unless pre-authorized expressly in writing.

Violations of these rules result in immediate trip cancellation, zero refund, a mandatory fine, potential civil lawsuits, and reports filed with transport authorities.

3. Health, Fitness, & Disclosure

• Clients must be medically and physically fit for the booked trip.
• All pre-existing medical conditions, allergies, pregnancies, physical disabilities, and regular medications must be disclosed in writing before departure.
• Failure to disclose pre-existing conditions voids all operator liability and may result in denied boarding with zero refund.

4. Code of Conduct

Rowdy, disruptive, intoxicated, abusive, harassing, indecent, racist, tribalistic, sexually inappropriate, or threatening behaviour toward staff, fellow clients, or members of the public will result in immediate removal from the trip without refund, alongside potential reports to law enforcement.

5. Transport & Equipment

Any provided equipment (tents, ropes, life jackets, etc.) is used entirely at the client's own risk. Clients will be billed the full replacement cost for any lost, misused, or damaged equipment.

6. Driver's Authority

The driver has final, unquestionable authority to immediately cancel a trip, expel offending passengers at the nearest safe location, and return the vehicle directly to base if any safety guideline is breached. No refunds will be issued.

7. Vehicle Vandalism & Damage

Any passenger who vandalizes, defaces, soils, or damages any part of the vehicle is fully liable for the cost of brand-new original equipment manufacturer (OEM) replacements, labour, and downtime.

8. Strictly Prohibited Items

• Weapons: Absolutely no weapons of any kind (firearms, knives, machetes, explosives, tasers, pepper spray, etc.) are allowed. Possession is treated as a direct, life-threatening act; the trip will be cancelled instantly, zero refund issued, and the offender handed over to the police.
• Contraband: Narcotics, illegal drugs, and smuggled goods are strictly forbidden. Offenders will be removed immediately and handed over to law enforcement.

9. Indemnification

Clients agree to fully indemnify and hold harmless the operator, its directors, employees, drivers, and partners from any and all claims, damages, losses, fines, or legal costs arising from the client's breach of safety terms or unlawful acts.